Ordering

Ordering Information

Ordering via our Online Storefront  www.bringberry.com is simple and easy.  You may now place your order and complete payment using our online Shopify platform.

Once your order has been placed, a confirmation email with the details of your order will be sent to the email address you have indicated in your account.  You can monitor the fulfillment and shipping process easily, with notification emails updating you every step of the way.

Payments

Payment will be conducted via Credit Card, ApplyPay or PayPal in USD Currency via the Shopify platform for all customers unless prior arrangements for an alternate form of payment have been made, such as an e-Transfer in CAD currency.

Orders will not be shipped until payment has been received in full.

Shipping

Bringberry will ship to any destination within CANADA, the USA and most International countries.  Shipping rates will be calculated as part of the Checkout process, and will be determined according to the weight and package size with real-time courier rates.

Depending on how your parcel is shipped, either by letter or package, we will not be able to supply tracking numbers for all packages.  USA/International Small Packets and all letter sized packages by default will not have a tracking number. 

Once we have received your order, we will typically ship your package within 72hrs unless you have purchased a Pre-Order Item or an item that is custom made.  Product listings will specify the fulfillment time for these items.

All packages are shipped from our location in New Brunswick, CANADA using  Canada Post OR your selected Courier five days a week.  The exceptions to this are orders placed on a holiday or over the weekend.  In those cases, packages will be shipped the next available business day.  Courier service such as UPS, DHL and/or Purolator are also available for selection as part of the Shipment Method process during Checkout. 

Shipping Delivery Times

Canada:  Shipping within Canada usually takes anywhere from 3 - 10 business days depending on your location

USA:  Shipping to USA can take up to 5 - 10 business days depending on your location

International :  Locations outside of Canada and the USA may take  6-20 business days, depending on your location

“bringberry” will not and cannot be responsible for delays in shipping once the package has been sent via Canada Post and its partnering shipping agencies .  Nor will we be held responsible for lost or stolen items although we will assist you in tracking and locating your parcel where possible.

Duties, Import Taxes and VAT

Bringberry does not collect upfront any duties or import taxes on behalf of our customers nor do we collect VAT for any International countries.  Our product prices do not include duties, import taxes or VAT as part of our pricing. 

The customer is responsible for any shipment assessment fees and payment of any duties, import taxes and/or VAT levied by country border agencies for USA and International bound shipments.

If you have any questions concerning the ordering process or product information, please feel free to email us at BringBerryHardware@gmail.com.  Thanks!!